FAQ

Breakfast will be arranged for guests who make a reservation with the Breakfast Box offer. To check if our neighboring Michi-no-Eki has a breakfast menu, please check their official website.

Yes, outside food and drinks can be brought in and stored in the guest room refrigerator.

No, we do not have room service at the hotel.

Payments can be made at the hotel when you check in. As we do not accept cash payment, please have a credit card or digital currency ready at the hotel.

We accept VISA, Master Card, American Express, UC, JCB, Diners Club, Union Pay for payment. *For advanced payment plans, Union Pay cannot be used.

Prepaid transportation cards (ex : ICOCA, Suica), Pay Pay, J-coin Pay, Alipay and WeChat Pay can be used.

Yes, we accept wire transfers prior to the stay date. Please contact the hotel for details of the account and let us know if you require an invoice.

The accommodation tax will be charged in accordance with each region's regulations. For more information, please check here.

We do not exchange foreign currency at the hotel. Please speak to a staff member for information on the nearest bank.

Please check the below link for the Act on specified commercial transactions. Click here.

Yes, reservations can be made over the phone by calling the Osaka Reservations Center. Telephone: 06-6743-4750 (Weekdays 9am–6pm). For assistance outside these hours, please contact the hotel.

Please reset your password by clicking “Forgot password” on the login page.

Please login to your Marriott Bonvoy account page and use the “check/change/cancel reservation” option.

Online reservations can be made 11 months (including the current month) in advance.

We do not have waiting lists for reservations. Please check room availability online or by phone.

The cancellation fee for no-shows, cancelling on the arrival day, and cancelling after 23:59 1 day before arrival is 100% of the room rate. Group stays (15+ guests) may have different policies.

All rooms in our hotel are non-smoking.

Valuables can be stored in the safety deposit box in the guest room.

Guest rooms include TV, free Wi-Fi, refrigerator, AC, washlet, hair dryer, safety box, hangers, and shower booth (no bathtubs).

Our Japan hotel amenities include body wash, shampoo and conditioner, soap, bath towels, face towels, hand towels, a bath mat, toothbrush, pajamas, disposable slippers, and deodorizing spray for clothes.

For environmental conservation, combs and shaving kits are available at the front desk.

Yes, complimentary Wi-Fi is available in all guest rooms.

No, the maximum occupancy is 2 adults (no extra beds).

Pets are welcome at the following seven hotels.

【Hotels with dog-friendly rooms】
Fairfield by Marriott Gifu Seiryu Satoyama Park
Fairfield by Marriott Kyoto Kyotamba
Fairfield by Marriott Kyoto Minamiyamashiro
Fairfield by Marriott Okayama Hiruzen Highland
Fairfield by Marriott Okayama Tsuyama
Fairfield by Marriott Hiroshima Sera
Fairfield by Marriott Kagoshima Sakurajima

Guide dogs, service dogs, and hearing dogs are allowed in all hotels.

For 1 adult, 1 child (12 years old or younger) may share the bed for free.

For children over elementary school, the rate is the same as adults.
Children who are elementary school aged and below can share a bed with an adult for free. When you make a reservation, please indicate the number of adults only. If your child requires their own bed, please include them as an adult in your reservation.

Yes, cribs are available but in limited quantity.

Check-in is from 3PM, check-out is at 11AM.

If you are arriving after 10PM, please contact the front desk (open 24 hours).
There is a possibility that your reservation will be cancelled if we don’t hear from you after midnight of your arrival date.

Check-out time is 11AM, but if you would like to check-out later please speak to a staff member at the front desk in advance. There will be a separate fee. Please note that we may not be able to meet your request if our rooms are full. Please contact the front desk for more about our Japanese hotel check-in times.

We only accept cash-on-delivery shipments via Yamato Transport at the front desk. We have shipping forms available; please fill in the recipient’s address and let our staff know.
In addition, we are gradually introducing the “SAGAWA Hands-Free Travel” at all our hotels. Please visit the official Sagawa Express website for details on how to use this service.

If you arrive before the check-in time, we can hold your luggage for you at the front desk.

We can also hold your luggage for you after check-out, but it will need to be retrieved by the end of the day.

Please take valuable or breakable items with you.

Yes, we can receive and hold your luggage prior to your arrival. Please write your name and your check-in date on the delivery slip and use prepaid shipping. Do not send valuable or breakable items as we cannot hold any items that need to be monitored or refrigerated.

The common area is equipped with a coffee maker, microwave, toaster and ice machine that all guests are welcome to use during their stay.

No, the hotel does not have restaurants.

No, the hotel does not have meeting rooms.

Some staff members speak English, but not at all times.

No curfew. Guest floors accessible with room key.

Yes, we can make photocopies or send a fax for you at the hotel. Please note that there is a separate fee and the paper size is A4.

EV charging stations are available on a paid basis at the following hotels.
*The number of charging stations is limited.

• Fairfield by Marriott Tochigi Nikko
• Fairfield by Marriott Tochigi Motegi
• Fairfield by Marriott Tochigi Utsunomiya
• Fairfield by Marriott Gifu Seiryu Satoyama Park
• Fairfield by Marriott Gifu Gujo

Yes, we have a designated parking space for our guests. Please contact the front desk for more information on hotel parking in Japan as the location of the parking space varies by hotel. *Parking spaces cannot be reserved or secured in advance.

Fairfield by Marriott Kyoto Amanohashidate Guest Parking

If our parking space is full, please use the nearby multi-level parking garage and present your parking stub at the hotel. We will adjust the fare so that you will not be charged. (If you are leaving the parking garage within 5 hours of entry, you will not need to present your parking stub at the hotel.)

*Please do not use parking spaces that are not contracted with the hotel.